The changing world of neoliberalism WHERE THE CLIENT need is been translated into profit and money making exercised for the private sector and for profit organisations, and our Taxes increasing the income of the shareholders while quality of services for the client are depleted.
Poor wages for staff, limited training and limited resources in the area of languages and cultural skill especially in the Aged Care industry where the baby boomers as well as the Migrants who arrived in the country in the 50 and 60 are getting older and in need of specialised services. We expect an increase in demand 100 fold and over in the next few years. To date we are seen a limited number of CALD, most do not know about the changes and how to apply for needing assistance. Policy favour the elderlies to be assisted at home and yet resources are limited, and waiting list becoming longer.

SMCS continuously strategise to cope with the market changes and to keep with the service quality standards. Our main focus of our Vision is to help disadvantaged and marginalised CALD people to complement existing services and partnerships with new opportunities. Looking at the future, the organisation is changing the way of the Board is constituted, establishing a skills based Board. New Program implemented this year is driven the organisation to a business model thus recruiting to skills and aligned to the strategic needs is becoming the norm. In reflection of the year passed I am humbled by the contribution made by the organisation, through its Board, Volunteers but most important its Staff. 

Our Clients are always at the Centre of all our Work. The number of clients have increased this year substantially. New programs implemented as well as the former programs has seen an increase across the board as well. Working with the community we have supported several community driven events, we have continued to work in partnership to deliver the range and breath of services that is SYDNEY MULTICULTURAL COMMUNITY SERVICES Inc. all to resound success in reach and impact. This year in undertaking the formulation of the Strategic Business plan we reaffirmed the value of our existing services but needing to grow and develop further the program and its profile to meet the growing changes in the market and the growing need of our community.

For certain area, we need to focus more into the future i.e. young people, employment pathway, etc. just to mention a few. Lack of funding prevent us to do more. We have updated our profile and promoting various aspects of our work, by employing a Marketing person.
SMCS also represented the communities views to Government in response to discussion paper related to Citizenship, Humanitarian program, and the inquire on Settlement. We continue to take the opportunity to present the communities view on policy and process that affect the community.